How do I cancel?
Subscriptions are managed by Apple. To cancel, open Settings → [your name] → Subscriptions on your iPhone, then tap Actus and choose Cancel. See Apple's guide →
How can we help?
We read every message. The team usually replies within one business day.
Managing your subscription
What about refunds?
Refunds are also handled by Apple. Visit reportaproblem.apple.com, sign in, find your Actus charge, and request a refund. If Apple declines and you believe there was an error on our side, write to us and we'll advocate on your behalf.
Account & data
How do I delete my account?
Open the app and go to Profile → Delete Account. This permanently removes your workout history, profile, and any data we hold within 30 days. A copy of your data is retained for legal compliance (anonymised) for up to 12 months.
How do I change my email?
Open the app and go to Profile → Edit Email. You'll receive a confirmation link at the new address.
Workouts & coaching
Something's wrong with my workout or the Coach.
Use the form below. The more detail the better — what you were trying to do, what happened instead, and your iOS version (Settings → General → About).
Still need help?
Send us a message and we'll get back to you within one business day.
Or write directly to support@actusapp.io.
Actus is a small team based in Brazil. Replies arrive Monday–Friday.